Knowing your customer in an ever-evolving world of multi-channel communication has never been more important and the prediction of purchasing trends and behaviour is what is going to ultimately affect your bottom line.
Ensuring that your employees have the correct skills, knowledge and tools to influence the customer experience from the first touch-point in the journey, through satisfaction and ultimately to customer retention and advocacy – is what is going to influence your market share and profitability. CEM Africa seeks to explore the alignment of people, process and technology, offering insight into the multitude of solutions available to contact centres today, assisting companies in the negotiation of this marketing mine field to select the tools to best suit your individual needs
Being opened by Alan Winde, MEC for Finance, Economic Development and Tourism WC, and with the focus being on the customer journey from the various touch-points from first contact to the point of loyalty and advocacy, including the technological advances in solutions which help to manage and optimise the end-to-end customer experience process, the CEM Africa Summit is bringing together the greatest players across the Customer Experience Industry in Africa. Both local and international companies will network and discuss business with Africa’s thought leaders in the Industry. Designed for knowledge sharing, networking and deal making within the African CEM and Contact Centre industries, the event will feature focused business meetings, educational workshops as well as a cutting edge conference agenda. The current economic situation throughout the world and Africa, as well as the growth in popularity of Social Networking, will play a major role at the conference and will aid in determining workshop and discussion topics.
Date: 10 May 2012 to 11 May 2012
Venue: Westin Grand Hotel, Cape Town
Contact: Laura Steed
Company name: Kinetic Events
Telephone number: +27 21 555 0866
Email address [email protected]
Web: www.cemafricasummit.com
No comments yet.